HOW DO WE DO IT?

There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. The complaint does not apply to errors or damage caused by incorrect operation of the product/service. Clayara Jewelry will cover return costs to a reasonable extent.

For returns/complaints, contact e-mail for further instructions: info@clayara.dk

Packages sent on cash on delivery are not accepted.

If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.

There is a 14-day full right of return on goods purchased in our Webshop. The period is calculated from the day you receive the order. Return costs are your own responsibility.

Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by mail at info@clayara.dk . In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.

The condition of the item, when you send it back, you are only liable for any deterioration in the item's value, which is due to handling other than what is necessary to determine the item's nature, properties and the way it functions. In other words – you can try the product in the same way as if you tried it in a physical store.

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If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.

In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.

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If you have a complaint about a product bought in our Webshop, you can send a complaint by email to: info@clayara.dk